A little help.

Talk to us

Email hello@saunday.co with your account email, app version, device type and a short description of what happened. Include a booking reference if it helps. Please do not send passwords, verification codes, full card numbers or sensitive information you do not need to share.

Saunday is provided by SAUNDAY PTY LTD, ABN 58 700 932 716.

Membership, payments and bookings

Use Membership & billing where available to check a payment or give cancellation notice, or email us from your account address. Our cancellation terms explain the ordinary minimum term and notice period. Contact us if you need a payment reviewed or cannot use the in-app controls.

If a booking or payment is still being confirmed, check its status before starting a new request. We can help resolve an uncertain result. A loading screen is not proof that a booking or payment succeeded.

Request account deletion

You can request deletion of your Saunday app account and associated personal information without installing or signing in to the app.

• Email hello@saunday.co with the subject “Saunday account deletion”, preferably from your account email.
• Tell us the account email and that you want the account deleted. If you no longer have access to that email, say so and we will help you verify the request another way.
• We verify your identity, explain any effect on your membership, bookings and remaining payments, and confirm the outcome. Keep our reply or any in-app deletion receipt so you can follow up.

You can also use Delete account in Account details when that option is available. A submitted or pending request does not mean deletion is already complete. If you still have paid access after your app account is removed, contact us to arrange how you will use it.

Deletion removes or de-identifies your app identity, profile, photos and personal app records as appropriate. Necessary billing, agreement and legal records may be retained separately; restricted backups may take longer to expire. See retention and deletion for the details. Uninstalling the app does not delete the account or cancel membership.

Privacy and community concerns

For access, correction or privacy complaints, email hello@saunday.co. Our privacy policy explains the process and your options.

Report a member, club or event using its in-app report control, or email us if that is not available. You can also block unwanted contact. For an immediate threat to life or safety in Australia, call 000. The app and support inbox are not emergency services.